Returns & Refunds Policy
At Nuelouk.com, your satisfaction is our top priority! We’re delighted to offer you the best in fashion and accessories. If you’re not completely happy with your item or if something isn’t just right, we’re here to make it better.
Why Choose Nuelouk.com?
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Hassle-free return process
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Returns accepted for any reason
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No restocking fees!
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Pre-paid shipping label for defective items
Return Window
You may request a return within 30 days of receiving your order.
For defective/damaged items, please contact us within 7 business days of delivery with photo/video proof.
Store Credit Bonus
Want a faster, extra-rewarding option? Choose store credit within 7 days of delivery and we’ll add a +$10 bonus to your store credit.
How to Return an Item (It’s as Easy as Pie!)
Give Us a Shout
Did something not work out? No worries at all!
Just reach out to our super-friendly team within 30 days of receiving your order. We’re all ears!
Email: nuelouk@gmail.com
Please include:
Wait for Our Sweet Instructions
Once your return is approved, we’ll email you with all the details you need, including the return address for shipping your item.
We’ll Handle the Rest
Our lovely Returns Team will take it from here! Returns are processed within 3 business days after we receive them.
Items should be in their original condition and packaging.
No returns without prior approval.
Shipping charges are non-refundable.
Refunds and Store Credits
Defective/Damaged or Incorrect Items
You choose! Full store credit or a refund. We’ll cover all costs for defective items.
Changed Your Mind?
No worries at all — we understand.
If you’ve simply changed your mind or the item isn’t quite right, we’ll happily offer you a store credit so you can choose something you’ll truly love from our latest arrivals.
Bonus: Choose store credit within 7 days of delivery and receive an extra +$10 store credit.
Please note:
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This applies only to items returned in perfect condition, unworn, and with original tags.
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A small 3% processing fee applies for PayPal orders on change-of-mind returns.
Refund Method
All refunds are processed using the original payment method used during checkout, unless store credit is requested.
Refund Timing: Refunds are processed within 10 business days. Please note that your bank might take an additional 3-5 working days to post the refund.
A Few More Sweet Notes
No Restocking Fee
As long as you follow our return policy, there’s no restocking fee. It’s our way of keeping things sweet and simple!
Return Shipping Fees
We can’t refund these for change-of-mind returns, but we promise they’re for a good cause—getting fabulous items to you!
Store Credit
Use your store credit on your next fabulous order. If you exchange your return, shipping fees apply.
Address Mishaps
If a package is refused or sent to the wrong address, we’ll need to deduct the return shipping fee. Double-checking your shipping details helps us keep costs sweet for everyone!
Excessive Returns
To protect our small business and ensure fair usage, we reserve the right to deny returns from customers who demonstrate an excessive pattern of returns or misuse of our refund policy.
Following the Policy: We kindly ask that you follow our return steps carefully. If the proper steps aren’t taken, a 20% restocking fee may apply. But don’t worry—we’re here to guide you through the process!
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned. These include:
Special Conditions for Cosmetic & Skincare Products
1. Hygiene and Safety Clause
For hygiene and safety reasons, cosmetic or skincare products that have been opened, unsealed, or used are not eligible for return or refund, unless defective or damaged upon arrival.
2. Limited Liability for Skin Reactions
Nuelouk.com is not liable for any skin reactions, allergies, or sensitivities caused by the use of our cosmetic or skincare products. Each individual’s skin may react differently, and we recommend reviewing the full list of ingredients before use.
3. Proof Required for Defective Items
All claims for defective or damaged cosmetic products must include clear photo evidence within 7 business days of receipt.
4. U.S. Legal Compliance Notice
This Return & Refund Policy is compliant with applicable U.S. consumer protection laws.
Damages and Issues
While we carefully check all items before they leave our warehouse, we kindly ask you to inspect your new arrivals as soon as they reach you. It’s important to make sure everything is perfect and meets your fabulous standards! Please note:
Don’t worry though—if you spot any issues right away, just let us know, and we’ll make it right!
Need Help?
We’re always here to help make your Nuelouk.com experience as sweet as can be. If you need any assistance, our friendly Customer Support Team is ready to assist.
Thank you for choosing Nuelouk.com! We cherish your business and look forward to serving you again.
